Protection of Personal Data (KVKK)

Personal Data Protection Policy

1. General Information

This Personal Data Protection Policy has been prepared by Esfolyo Kaplama Sanayi ve Ticaret Ltd. Şti. (“Esfolyo”) in accordance with Law No. 6698 on the Protection of Personal Data (“KVKK”) and the relevant legislation. This policy covers the procedures and principles regarding the collection, processing, storage, transfer and protection of personal data.

2. Methods of Collecting Personal Data

Your personal data may be collected by Esfolyo through methods such as visiting our website, filling out contact forms, requesting a quote, obtaining information about our products and services, or contacting us via e-mail or telephone.

3. Purposes of Processing Personal Data

Your collected personal data may be processed by Esfolyo for the following purposes:

Carrying out product supply and sales processes
Managing quotation and order processes
Providing customer relations and technical support services
Fulfilling contractual and legal obligations
Carrying out finance and accounting processes
Performing reporting and auditing activities in compliance with legislation
Measuring customer satisfaction and improving service quality

4. Transfer of Personal Data

Your personal data may be shared only within the framework of the relevant legislation and to the extent required by the work, with authorized public institutions and organizations, business partners, suppliers and service providers. Esfolyo takes all necessary technical and administrative measures to ensure data security.

5. Retention Period of Personal Data

Your personal data is stored for the period required under the applicable legislation and contractual obligations. When the retention period expires, your personal data is destroyed in accordance with the legislation by means of deletion, destruction or anonymization.

6. Security of Personal Data

Esfolyo Kaplama Sanayi ve Ticaret Ltd. Şti. takes the necessary technical and administrative security measures to ensure the confidentiality and security of your personal data. Protection mechanisms against unauthorized access, data loss, unlawful processing and disclosure are applied.

7. Your Rights as a Data Subject

Under Article 11 of Law No. 6698 (KVKK), you have the following rights:

To learn whether your personal data is being processed
To request information if it has been processed
To learn the purpose of processing and whether the data is used in accordance with its purpose
To know the third parties to whom the data is transferred, domestically or abroad
To request the correction of incompletely or incorrectly processed data
To request the deletion or destruction of personal data
To object to a result against you arising from the analysis of the processed data exclusively through automated systems
To request compensation for damages you suffer due to unlawful processing

To exercise these rights, you can contact us through the Contact page.

8. Cookie Policy

When you visit our website, cookies are used to improve the user experience and ensure the efficient operation of the site. Cookies collect statistical data on the use of our website and enable it to be analyzed.

Purposes of Using Cookies

To ensure that the website works properly and securely
To improve the user experience
To analyze site performance
To contribute to the development of services and content

Types of Cookies

Mandatory Cookies: Required for the basic functions of the website.
Performance and Analytics Cookies: Help improve performance by analyzing site usage.
Functionality Cookies: Provide a better experience by remembering user preferences.

Managing Cookies

You can change your cookie preferences at any time through your browser settings. However, disabling cookies may cause some functions of our website to work in a limited way.

9. Contact

For any requests, questions and applications regarding your personal data and our cookie policy, you can contact Esfolyo Kaplama Sanayi ve Ticaret Ltd. Şti. through the Contact page.